Terms & Conditions

If your order contains items that have different estimated shipping dates (for example, ‘available to pre-order’, ‘in stock’, ‘available to ship in 1-3 days’) you will be given an option either to wait for everything to become available to ship in one package, or to ship each item as soon as it becomes available.

We send out all orders within 3 business days, usually within 1 or 2.

The delivery times below are estimates. A lot depends on the efficiency of your local post service.

Royal Mail:

• UK (inc. Northern Ireland): 1 – 2 working days
• Western Europe: 3 – 5 working days
• Eastern Europe: 5 – 12 working days
• Rest of World: 5 – 10 working days

Courier:

• UK (inc. Northern Ireland): 1 working day except for highlands of Scotland and parts of Scotland, please get in touch for further information.
• Western Europe: 2-3  working days for most countries but takes longer shipping to Finland, Greece, Italy, Norway, Portugal and Sweden.
• Eastern Europe: 3-6 working days for most countries but can take up to 7 days for other countries, please get in touch for further information.
• Rest of World: 2-7 working days for most countries, please get in touch for further information

Please note shipping times can vary within a country depending on the area – for further information please get in touch.

Also estimated shipping times above can be affected by circumstances beyond our control such as bad weather, delays at customs, busy times of year etc.

Missing Orders:

If an order does not arrive, we can issue a replacement package. In the UK we consider a package to be missing after 15 working days. Most international orders are considered missing after 25 working days with the exception of France, South America and Africa – packages to these destinations are considered missing after 60 working days. Before we can issue a replacement, customers must have checked with their local depot/sorting office to see if their package is awaiting pick up. If we think there is an issue with the shipping address, or that packages are being stolen in the post, we reserve the right to refuse future orders to these addresses.

If a package is returned to us because of an incomplete address, or because it was not collected from a local depot, we will have to charge you again in order to re-send it.  We will get in touch with you before any package is re-sent.

If your order contains items that have different estimated shipping dates (for example, ‘available to pre-order’, ‘in stock’, ‘available to ship in 1-3 days’) you will be given an option either to wait for everything to become available to ship in one package, or to ship each item as soon as it becomes available.  Stock arrives at the office throughout the day so the stock status of items on the website can change several times a day.

Important Note: all items that are not currently displaying as In Stock need to be ordered in from our suppliers and the estimated shipping dates are only an indication of when we expect those items to come into stock. If there are any unforeseen issues with availability we will notify you immediately.

We are a UK based store and any orders from overseas are the customers responsibility for import duties and taxes.

We encrypt all traffic involving personal data with industry-standard SSL certificates and we are also PCI compliant – meaning that we follow all current data security standards and undergo weekly scans monitoring our security status.

We use the Paypal system for all sales which is a very secure system in line with the Payment Card Industry Data Security Standard. When using Paypal we are informed of a confirmed address to post to which we will send to. If you need an order sent to a different address we will ask for written confirmation of this prior to dispatch.

When you place an order on the site you are agreeing to these terms and conditions.